Refund policy
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- Free of stains, odors, or damage
Items marked Final Sale are not eligible for return.
To initiate a return, please contact us at hello@terraceclubhouse.com with your order number and the item(s) you wish to return. We’ll provide return instructions once your request is approved.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue, and we’ll make it right.
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items showing signs of wear or use
If you have any questions about returns or refunds, contact us at:
hello@terraceclubhouse.com